Scottish Household Survey Key Findings

73 9 in 10 library users were very or fairly satisfied with the service. Levels of satisfaction amongst library service users have tended to be high since 2007. However, the satisfaction rate for libraries among all adults (both service users and non-users) had decreased from 55% in 2007 to 42% in 2019. Satisfaction rates for museums and theatres were also consistently higher among service users. In 2019, 88% of museum service users were very or fairly satisfied, while this was true for 40% of all adults. Similarly, 89% of those going to the theatre or concert halls were satisfied, while the figure for all adults was 42%. Culture and Heritage Satisfaction with Libraries 0.0 0.2 0.4 0.6 0.8 1.0 2007 90% 55% 42% 90% 2013 2019 ALL ADULTS SERVICE USERS ONLY While satisfaction with libraries, museums and theatres increased as deprivation decreased when all adults were asked, this difference was not seen among service users Scottish Household Survey Key findings Help Shape Scotland